In the dental chair, trust isn’t just nice to have—it’s everything. A patient’s willingness to follow through with treatment, share concerns, or even show up consistently often hinges on their level of trust with the provider. While clinical skills are critical, what often makes or breaks the patient experience is how well we communicate and connect. That’s where DiSC comes in. What is DiSC? The DiSC model is a simple yet powerful tool that helps us understand behavior and communication styles. It breaks down into four primary types: D – Dominance : Direct, decisive, results-oriented i – Influence : Social, enthusiastic, people-oriented S – Steadiness : Calm, dependable, relationship-focused C – Conscientiousness : Analytical, precise, quality-driven By learning to spot these styles in our patients, we can adapt how we interact—making them feel more understood, respected, and at ease. Why DiSC Matters in Clinical Settings Your patients don’t just come in with dental needs—they come with personalities , fears , and communication preferences . When you recognize and respond to those behavioural cues, you create a foundation of trust. Here’s how it works in practice: 🟥 D-Style Patients: “Let’s get to the point.” These patients are driven, assertive, and want efficiency. What builds trust: Be direct and confident Stick to outcomes and benefits Offer options, but don’t overwhelm them with details Example: “Here’s the best treatment to get you back to 100% quickly. It’s the most efficient approach based on your case.” 🟨 i-Style Patients: “Make it friendly and upbeat.” i-types are social and people-oriented. They value connection and a positive vibe. What builds trust: Smile and use open body language Personalize the conversation (mention hobbies or last visit) Explain treatment in an enthusiastic, simplified way Example: “I’m excited about the progress we’re making! This next step will have you smiling even more.” 🟩 S-Style Patients: “Go slow and show you care.” S-styles are steady, loyal, and resistant to change. What builds trust: Use a calm, reassuring tone Take your time and explain changes clearly Emphasize stability, consistency, and long-term care Example: “I know change can feel a bit unsettling, but I’ll walk you through every step so you feel comfortable.” 🟦 C-Style Patients: “Give me the details.” These patients are logical, detail-focused, and cautious. What builds trust: Be prepared with data or visuals (like x-rays or diagrams) Answer questions with precision Avoid pushing decisions—give them time to think Example: “This chart shows why we recommend this approach. I’ll leave it with you to review, and we can revisit any questions you have.” The DiSC Advantage: Better Communication = Better Outcomes When patients feel heard and understood, they’re more likely to: Follow treatment recommendations Show up consistently Refer others Leave positive reviews DiSC doesn’t require you to be someone you’re not—it simply helps you adapt how you present information to match your patient’s comfort zone. Trust Is Built in the Small Moments Whether you’re a dentist, hygienist, assistant, or front desk team member, every interaction is a chance to build—or erode—trust. When you understand the DiSC styles, you gain a secret advantage: the ability to meet people where they are. Because in the end, it’s not just about teeth. It’s about people. And when people trust you, everything gets easier—for them and for you. Would you like to bring DiSC training to your practice? Let’s connect—I offer customized workshops for dental teams ready to elevate communication and patient care.

Is there someone in your circle who asks a lot of questions, needs all the facts, and holds themselves to high standards? That’s likely someone with a C (Conscientiousness) DiSC style. What is Everything DiSC? Everything DiSC is a personal development tool backed by decades of research. It provides individuals with a simple yet powerful framework to understand themselves and others better through four primary behavioral styles: Dominance (D), Influence (I), Steadiness (S), and Conscientiousness (C). By learning your DiSC style, you can improve communication, strengthen relationships, and enhance team performance. In the workplace, it helps create a more adaptive, respectful, and collaborative culture. Trusted by leading organizations. Major corporations like Google, Amazon, AT&T, American Express, and 3M use DiSC to build stronger teams, enhance leadership effectiveness, and cultivate more positive organizational cultures. What is the C Style? C styles value accuracy, logic, and quality. They are analytical, private, and prefer to work independently. They communicate carefully, with a focus on precision and correctness. The C Style at Work In the workplace, C styles are your researchers, analysts, and quality controllers. They’re thorough, detail-oriented, and methodical. A C-style team member may double-check data, spot errors before anyone else, and prefer email over impromptu meetings. The C Style at Home At home, C styles are thoughtful, structured, and may prefer quiet over chaos. They may enjoy hobbies that involve systems or detailed tasks. A C-style partner might be the one organizing the finances or creating vacation spreadsheets. The C Style in Conflict In conflict, C styles can become overly critical or withdraw into analysis. They may avoid emotional expression and focus on logic. Helping C styles feel safe expressing emotion—and not just facts—is key to resolution. Do you recognize yourself or someone else in the C style? Join our Free DiSC Showcase Webinar on Wednesday, July 9th at 7:00 PM EST to explore the Everything DiSC on Catalyst experience and unlock insights into how you (and your team) operate best. 👉 Click here to register Thanks for reading our DiSC style series! Stay connected for more insights and tools to support your growth and communication.

Do you know someone who is steady, supportive, and always willing to lend a hand? You’re likely connected with someone who has the S (Steadiness) DiSC style. What is Everything DiSC? Everything DiSC is a personal development tool backed by decades of research. It provides individuals with a simple yet powerful framework to understand themselves and others better through four primary behavioral styles: Dominance (D), Influence (I), Steadiness (S), and Conscientiousness (C). By learning your DiSC style, you can improve communication, strengthen relationships, and enhance team performance. In the workplace, it helps create a more adaptive, respectful, and collaborative culture. Trusted by leading organizations. Major corporations like Google, Amazon, AT&T, American Express, and 3M use DiSC to build stronger teams, enhance leadership effectiveness, and cultivate more positive organizational cultures. What is the S Style? S styles value stability, harmony, and cooperation. They are dependable, patient, and prefer a calm, consistent environment. They communicate with kindness, empathy, and a desire to keep things peaceful. The S Style at Work At work, S styles are the glue that holds teams together. They’re dependable, loyal, and excellent listeners. They may avoid conflict, but they’re trusted team players. An S-style project coordinator might ensure everyone has what they need and follow up without pressure. The S Style at Home At home, S styles are nurturing, thoughtful, and attentive. They create a warm and welcoming space for family and friends. They may put others’ needs before their own and find comfort in routines. An S-style family member might be the peacemaker in a household. The S Style in Conflict In conflict, S styles tend to withdraw or accommodate to avoid tension. They may not speak up even when something bothers them. Encouraging S styles to express themselves and assuring them that it’s safe to disagree is key to healthy relationships. Are you a calm stabilizer in your workplace or home? Discover your DiSC style and learn how to leverage your strengths. Join our Free DiSC Showcase Webinar on Wednesday, July 9th at 7:00 PM EST to explore Everything DiSC on Catalyst and your personal style. 👉 Click here to register Stay tuned for our next blog: Understanding the C Style.

Is there someone in your life who brings the energy to every room, thrives on connection, and always seems to have a story to share? That’s the signature of someone with the I (Influence) DiSC style. What is Everything DiSC? Everything DiSC is a personal development tool backed by decades of research. It provides individuals with a simple yet powerful framework to understand themselves and others better through four primary behavioral styles: Dominance (D), Influence (I), Steadiness (S), and Conscientiousness (C). By learning your DiSC style, you can improve communication, strengthen relationships, and enhance team performance. In the workplace, it helps create a more adaptive, respectful, and collaborative culture. Trusted by leading organizations. Major corporations like Google, Amazon, AT&T, American Express, and 3M use DiSC to build stronger teams, enhance leadership effectiveness, and cultivate more positive organizational cultures. What is the I Style? I styles are enthusiastic, social, and people-oriented. They value relationships, collaboration, and recognition. They communicate in a warm, expressive, and sometimes spontaneous way. The I Style at Work At work, I styles are team builders and motivators. They bring energy to meetings, love brainstorming, and are excellent at rallying others behind a cause or idea. An I-style marketing coordinator, for instance, may thrive in client presentations and be the go-to for office celebrations. The I Style at Home At home, I styles are affectionate, playful, and fun-loving. They may struggle with routine but bring joy and spontaneity to family life. An I-style spouse or roommate might be the one organizing social events or encouraging last-minute road trips. The I Style in Conflict In conflict, I styles may avoid confrontation and prioritize harmony. They might minimize issues or shift the focus to avoid negativity. While this helps maintain peace, they may need to work on addressing issues directly and listening without deflection. Want to explore whether you’re an I style—or how to better connect with one? Don’t miss our Free DiSC Showcase Webinar on Wednesday, July 9th at 7:00 PM EST. Learn how Everything DiSC on Catalyst reveals your style and transforms team dynamics. Reserve your spot today! 👉 Click here to register Stay tuned for our next blog: Understanding the S Style.

Do you know someone who is bold, direct, and always chasing results? You might be working—or living—with someone who has a high D (Dominance) DiSC style. What is Everything DiSC? Everything DiSC is a personal development tool backed by decades of research. It provides individuals with a simple yet powerful framework to understand themselves and others better through four primary behavioural styles: Dominance (D), Influence (I), Steadiness (S), and Conscientiousness (C). By learning your DiSC style, you can improve communication, strengthen relationships, and enhance team performance. In the workplace, it helps create a more adaptive, respectful, and collaborative culture. Trusted by leading organizations. Major corporations like Google, Amazon, AT&T, American Express, and 3M use DiSC to build stronger teams, enhance leadership effectiveness, and cultivate more positive organizational cultures. What is the D Style? People with the D style are driven by results, challenge, and action. They prefer to move quickly, take control, and make decisions. Their communication tends to be brief, assertive, and to the point. The D Style at Work At work, D styles are natural leaders and decision-makers. They thrive in fast-paced environments and are motivated by achieving goals. They value efficiency and are often seen as competitive and determined. For example, a D-style team leader might set ambitious KPIs and push their team hard to meet them, expecting performance and direct communication in return. The D Style at Home At home, D styles can take charge of schedules, planning, and problem-solving. They may struggle with patience or overly emotional conversations but will step up when decisions need to be made. A D-style parent, for example, may be goal-oriented with their children, setting high expectations and encouraging independence. The D Style in Conflict In conflict, D styles are assertive and prefer to address issues head-on. They may come across as aggressive if they’re not careful, but their goal is to resolve the issue and move forward quickly. They may need to be reminded to slow down and listen to other perspectives. Curious if you—or someone you know—is a D style? Join our Free DiSC Showcase Webinar on Wednesday, July 9th at 7:00 PM EST to explore the Everything DiSC on Catalyst platform, discover your own DiSC style, and learn how DiSC can elevate communication and performance at work and at home. 👉 Click here to register Stay tuned for our next blog: Understanding the I Style.

In today’s fast-moving workplaces, even the most talented teams can struggle when it comes to feedback, conflict, motivation, and adapting to change. Good intentions alone aren’t enough—what teams need is a shared framework for understanding how people communicate, process challenges, and work together. That’s where Everything DiSC® Worksmart comes in. As a certified DiSC® authorized partner, we deliver live facilitated sessions (in person or virtual) designed to help your employees apply DiSC insights to real-world challenges—quickly and effectively. These practical, high-impact sessions combine powerful behavioral insights with targeted action planning to help teams break down communication barriers, improve collaboration, and drive performance. Let’s explore how Worksmart works, what’s inside, and why it’s the perfect fit for teams and managers at every stage. What is Worksmart? Everything DiSC® Worksmart combines DiSC insights with short-form facilitated training and action planning on the Catalyst™ platform. Each module focuses on a specific workplace challenge—and can typically be delivered in under one hour , making it ideal for busy professionals. These sessions don’t just scratch the surface—they activate meaningful learning, reflection, and concrete action plans that learners can immediately apply. How Does a Worksmart Session Flow? ✅ Introduction & Objectives Set the stage with the topic, learning goals, and a quick DiSC refresher. ✅ Discussion & Reflection Use questions and polls to tap into learners’ experiences and generate lively engagement. ✅ DiSC Insights Explore how each DiSC style approaches the topic, opening up fresh perspectives. ✅ Personalized Discovery Dive into each learner’s unique DiSC profile for tailored self-awareness. ✅ Action Planning Develop a concrete, personalized action plan for applying what’s learned to a specific team member or situation. ✅ Closing Reflection Wrap up by reinforcing key takeaways and helping participants commit to next steps. When is the Right Time to Use Worksmart? Worksmart modules can be used as: Targeted solutions for immediate needs (e.g., addressing feedback, managing conflict, or navigating change) Ongoing development for managers, leaders, or team members to strengthen collaboration Culture-building tools to boost engagement, productivity, and cohesion Support for new or seasoned managers to better understand their management style and its impact Available Worksmart Modules ✨ Giving Constructive Feedback — Help managers deliver motivating, actionable feedback tailored to individual styles. ✨ Managing Conflict — Teach managers to recognize and navigate their own and others’ conflict instincts. ✨ Empowering Your Team — Ensure team members feel confident and effective in leadership roles. ✨ Helping Your Team Navigate Change — Equip managers to guide their teams smoothly through change. ✨ Motivating Your Team — Discover what drives (and demotivates) people to foster a motivated, engaged environment. Why Choose a Certified DiSC® Authorized Partner? As a certified partner, we bring expert facilitation, tailored delivery, and deep knowledge of how to make DiSC insights come alive in your organization. Whether you’re developing your leadership bench, addressing team challenges, or boosting engagement and performance, we deliver live, interactive training customized to your needs. Ready to Elevate Your Team? Let’s connect! 👉 Book a Free Consultation 👉 Schedule Your Team’s Worksmart Session Today We can’t wait to help you unlock your team’s full potential! 

Boot Collaboration & Hire Smarter

Whether I’m facilitating a corporate workshop or leading a training session for healthcare professionals, one thing remains constant: people want to feel understood, respected, and empowered at work. And yet, some of the greatest workplace challenges stem not from systems or processes, but from how we interact with one another. That’s why my most recent training sessions have focused on three powerful pillars of effective teams: Emotional Intelligence , Conflict Styles , and Communication . Emotional Intelligence: The Unsung Superpower In every session I lead, I emphasize that Emotional Intelligence (EQ) isn’t about being overly emotional — it’s about being self-aware , socially aware , and emotionally agile . EQ drives how we manage our own reactions, respond to others, and navigate workplace dynamics with empathy and effectiveness. We explore the 5 core components: Self-awareness Self-regulation Motivation Empathy Social skills These aren’t just buzzwords; they are measurable, trainable, and deeply impactful. When teams build their EQ, I’ve seen firsthand how productivity improves, trust deepens, and even difficult conversations become opportunities for growth. Conflict Styles: Understanding Before Reacting Let’s face it — conflict is inevitable. But how we handle it makes all the difference. Using the Thomas-Kilmann Conflict Model , I help teams identify their go-to conflict styles: Competing, Collaborating, Compromising, Avoiding, and Accommodating. Rather than labeling one as “right” and another as “wrong,” we dig into the situational value of each style. For instance: Competing is helpful when decisions must be made quickly. Collaborating is ideal for long-term solutions where relationships matter. Avoiding can be strategic when emotions are high or issues are minor. Understanding these styles allows teams to move from reaction to reflection — and that shift changes everything. Communication: The Glue That Holds Teams Together No training is complete without talking about communication — because it underpins both EQ and conflict resolution. But effective communication isn’t just about what we say — it’s about how , when , and why we say it. Some of the practical strategies we cover include: Active listening (listening to understand, not just to reply) The “FORM” method to build rapport (Family, Occupation, Recreation, Motivation) Giving and receiving feedback using non-defensive frameworks Reading and responding to non-verbal cues We also use DiSC assessments to help individuals understand their own behavioural styles and learn how to adapt their communication to connect more effectively with others. It’s incredible to watch how quickly team dynamics shift when people learn how to flex their communication style. These topics aren’t just “soft skills” — they’re the backbone of strong leadership and cohesive teams. As we move through another year of change, hybrid work, and growing complexity, organizations that prioritize emotional intelligence, conflict navigation, and effective communication will be the ones that thrive. If your team hasn’t revisited these foundational tools in a while, now’s the perfect time to start the conversation. At Enspire, we offer customized trainings for both large groups and smaller teams — available online or in person. Whether you're looking to improve communication, reduce friction, or build leadership capacity, we’re here to support your team’s growth.

Growth is a sign of success—but scaling a business too quickly or without intention can chip away at one of your most valuable assets: your company culture. The challenge many leaders face isn’t just growth, but how to grow while staying true to their values, mission, and team dynamics . Culture isn’t just about office perks or inspirational slogans on the wall. It’s the lived experience of your team—how people communicate, collaborate, make decisions, and show up every day. When culture is strong and consistent, it becomes a competitive advantage. When it’s not, you risk disengagement, misalignment, and turnover. Why Culture Gets Lost During Growth As companies scale, they often: Add layers of management Expand to new locations Onboard rapidly Integrate new tools and systems These shifts can unintentionally dilute the original energy and ethos of the company. The founders may no longer be as accessible, traditions may get forgotten, and new hires may not fully “get” the original vibe. That’s why scaling smart is about more than strategy—it’s about intentionality . 5 Ways to Scale Without Losing Your Culture 1. Define and Document Your Culture If you haven’t already, clarify your company’s core values, mission, and vision. But don’t stop there—articulate what those values look like in action. How do you hire, recognize, and reward based on them? 2. Hire for Cultural Add, Not Just Fit As you scale, look for people who not only align with your values but bring new perspectives that enrich your culture. "Culture add" emphasizes growth, diversity, and evolution—not just comfort and similarity. 3. Keep Communication Human and Frequent Founders and leaders should remain visible and accessible. Town halls, team check-ins, and regular updates help employees feel connected and aligned, especially as org charts grow. 4. Train and Empower Managers Your culture lives or dies in the middle. Equip managers to lead with empathy, reinforce values, and model behaviour. They set the tone for how work gets done and how people are treated. 5. Protect Rituals and Build New Ones As your team expands, maintain key rituals that define your culture—whether it’s Friday wins, birthday shout-outs, or onboarding traditions. At the same time, invite your growing team to shape new ones that reflect where you’re going. Final Thoughts Scaling smart means understanding that culture is everyone’s responsibility—but leadership sets the tone . Growth doesn’t have to mean growing apart. In fact, when done well, growth can deepen your culture by creating more opportunities for connection, clarity, and shared purpose. So as you look to scale, ask yourself: Are we growing in a way that amplifies our culture—or erodes it? With the right focus, you can have both: a thriving business and a culture people are proud to be part of. Looking to scale your team while staying grounded in your values? Ask about our culture-focused leadership workshops and team alignment programs.